Ability First Australia’s Frontline Leader Project


Ability First Australia has partnered with the Department of Social Services to undertake a project that defines the role, competencies, and capabilities of the Frontline Leader. Of the project, Andrew Rowley, CEO of Ability First Australia, says, “Spread over 4 stages, and scheduled for completion by June 2021, we anticipate this project will have a profound impact on the long-term viability of the NDIS, not only facilitating career pathways, but informing recruitment practices, and increasing capacity for leaders to be successful in their roles.”

The first stage of the project has now been completed and there are a number of online resources available online via Ability First Australia’s website. These resources include information on the common tasks undertaken by frontline leaders, participants’ views about their interactions with frontline leaders, as well as their thoughts on how the frontline leader role may evolve in the future, and a generic position description for the frontline leader.

The second stage of the project is currently well underway, and additional resources are expected to be made available online in November 2020.

The Frontline Leader Project is one of 16 projects funded under the Jobs and Market Fund (JMF), announced in the 2018-19 Budget to support the growth of the NDIS market and workforce.