Coronavirus (COVID-19) – Government support for care providers and workers

As with most industries, the disability and aged care sectors are facing unprecedented challenges during the Coronavirus (COVID-19) pandemic.

Commonwealth, state and territory governments have issued a range of measures to support disability and aged care providers and workers through this time.

The primary source of information is the Australian Government’s dedicated website

Information for businesses can be found at


Choose the government measures most relevant to you from the list below:


Information related to the NDIS

Information related to aged care 

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Overview of Australian Government measures

Measure: NDIS Disaster Response
A package for providers that includes:

Measure: Funding boost to support aged care (Department of Health)
An additional $563.3 million funding boost was announced by the Australian Government in March 2020 to extend support for the aged care sector’s response to COVID-19. Funding allocations include

      • $245 million in addition the $205 million COVID-19 Support Payment to all residential Aged Care providers;
      • Providers receiving around $975 per resident in major metropolitan areas and around $1,435 per resident in all other areas;
      • $154.5 million for a third Workforce Retention Payment based on employment at 30 November 2020;
      • $71.4 million in additional support for the Comonwealth Home Support Program (CHSP).
      • Further information can be found in the following link:

Measure: Aged care preparedness (PPE supplies in aged care)
Aged care providers that require Personal Protective Equipment (PPE) must now email for all requests.

      • Requests can be made by aged care services and any workers providing support to people receiving aged care support living in the community.
      • The Department of Health will triage the request to determine priority and may be in contact with the requester for further information.
      • Once approved the request for supplies will be shared with the National Incident Room who will work with the requester’s State or Territory Government to distribute the supplies.
      • For a list of information requirements to be included in the request email, please use the following link: 

Measure: Economic Response to Coronavirus – supporting apprentices and trainees 

The Government is extending and expanding the Supporting Apprentices and Trainees wage subsidy. 

      • The subsidy will be available to support small and medium-sized businesses with fewer than 200 employees, including those using a Group Training Organisation, who retain an apprentice or trainee.
      • Support for small business is available for wages paid from 1 January 2020 – 30 September 2020.
      • For small and medium business who retain an Australian Apprentice engaged as at 1 July 2020, eligible employers can apply for a wage subsidy of 50 per cent of an apprentice’s or trainee’s wage paid from 1 July 2020 to 31 March 2021, up to a cap of $7,000 per quarter.
      • Employers of any size, including Group Training Organisations, that re-engage an eligible out-of-trade apprentice or trainee will also be eligible for the subsidy.
      • Further information can be found in the following link:

Measure: JobKeeper Payment

      • Under the JobKeeper Payment, businesses impacted by the Coronavirus will be able to access a wage subsidy from the Government to continue paying their employees. 
      • Affected employers (including not for profits) will be able to claim a fortnightly payment per eligible employee from 30 March 2020, until 28 March 2021.
      • The existing JobKeeper Payment will remain in place until 27 September 2020. From 28 September 2020, the JobKeeper Payment will be targeted to businesses and not-for-profits that have been most significantly impacted, the payment rates will be stepped-down and two tiers of payment will be introduced. 
      • For further information, including eligibility and application requirements, please refer to the following link:

Measure: Increased Income Support
The Government has temporarily increased eligibility for income support payments, including the JobSeeker Payment. The Coronavirus Supplement of $550 per fortnight is available until 24 September 2020. Beyond this date, the Coronavirus Supplement will be available at $250 per fortnight until 31 December 2020.

Measure: SME Guarantee Scheme
From 1 April 2020 the federal government will guarantee 50% of new loans, up to $250k, issued by eligible lenders to small and medium entities.

Measure: ATO administrative concessions for businesses affected by the coronavirus
Some of these may be available to businesses who contact the ATO:

      • Deferral of income tax and GST payments;
      • PAYG instalment variation;
      • Change of business reporting cycle to monthly where GST refunds are available;
      • Remission of interest and penalties on tax liabilities incurred after 23 January 2020 for COVID-19 affected businesses;

The ATO may apply a low interest payment plan on ongoing tax liabilities for affected businesses.

Measure: Instant asset write-off
Immediate deduction for assets costing less than $150k for business with aggregated annual turnover of <500m. On 9 June 2020, the Government announced a six month extension to the Instant Asset Write-Off to 30 June 2021.

Measure: Accelerated depreciation until 30 June 2021
Accelerated depreciation deductions (50% on installation) for businesses with aggregated annual turnover of <500m.

Measure: Temporary relief for financially distressed businesses
Government is temporarily increasing the threshold which creditors can issue a statutory demand on a company ($5,000 -> $20,000), and time companies have to respond from personal liability for trading while insolvent.

Measure: Support for sole traders
The Australian Government has measures to support sole traders who do have any employees, including providing access to the JobKeeper Payment for Sole Traders, Backing Business Investment (BBI), income support payments, and SME Guarantee Scheme. 

Measure: Medicare support for telehealth services
The Australian Government will expand Medicare-subsidised telehealth services for Australians.
Note, NDIS services can also be delivered via teletherapy. There is no separate line item, billing is the same as for a face-to-face session.

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Overview of New South Wales measures

For general COVID-19 updates and guidelines specific to New South Wales please see the New South Wales State Government COVID-19 page.

Measure: Payroll tax waiver and cuts
Waive payroll tax for businesses with payrolls <$10m for three months, until the end of FY19/20.
Payroll threshold limit increased to $1m in FY20/21 to bring forward payroll tax cuts. The due date for lodgment and payment has been extended to 30 October, this extension is only available for the 2020 annual reconciliation.

Measure: Small business fees and charges waiver
$80m grant to waive fees and charges for small businesses including bars, cafes, restaurants and trades.

Measure: Health boost
$700m health package for NSW Health. Increasing ICU capacity, purchasing additional PPE/medical equipment, establishing respiratory clinics and increasing COVID-19 testing.

Measure: Supporting NSW through COVID-19
Services NSW are providing supporting for individuals and businesses via phone calls and online resources. Resources include free legal advice, Australian Government payments and supports, and Emergency relief packages.

Measure: Personal Protective Equipment PPE Supplies Portal 
Industry buyers are encouraged to use the PPE supplier list to secure supplies needed for safe and robust operations.

      • The list has over 900 suppliers who have indicated they can service personal protective equipment (PPE) needs through business-to-business transactions.
      • For further information, please refer to the following link:

Measure: NSW Business Connect Services 
Business Connect is a dedicated and personalised NSW Government program that provides trusted advice to help you start or grow your small business. 

      • If your business has been affected by COVID-19 or bushfires, you can access free business advice and webinars.  
      • For further information, please refer to the following link:

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Overview of measures in Victoria 

For general COVID-19 updates and guidelines specific to Victoria please see the Victorian State Government COVID-19 page.

Measure: Information for Community Services - COVID-19
$17m support package to assist Victorians with a disability and an updated COVID-19 plan for the community support sector and specifically the disability support sector. 

Measure: Medical Equipment and PPE Supplier Directories
To assist businesses in sourcing the supplies they need, including PPE, the Victorian Government has developed a series of directories to help identify suitable suppliers of locally manufactured products.

Measure: Business Support Package
The Victorian Government has released a new $534m Business Support Package to provide support to businesses and workers through the (COVID-19) pandemic. The package includes the Business Support Fund to assist businesses impacted by restricted trading through COVID-19.

Measure: $300 COVID-19 Test Isolation Payment
Victorian workers can apply for a $300 COVID-19 Test Isolation Payment that provides financial support while they self-isolate to wait for the results of their COVID-19 test.

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Overview of measures in Queensland 

For general COVID-19 updates and guidelines specific to Queensland please see the Queensland State Government COVID-19 page.

Measure: Payroll tax support
Deferral of lodging and paying payroll tax returns for affected businesses until 31 July 2020.

Measure: Electricity Rebate
A $500 rebate for all small and medium sized businesses that consume less than 100,000 kilowatt hours.

Measure: Support for Landlords and Tenants
Up to $400 million in land tax relief for eligible landlords, which must be passed onto tenants.

Measure: Small Business COVID-19 Adaption Grant Program
The Queensland Government has extended the Small Business COVID-19 Adaption Grant Program. Up to $100 million is being made available to deliver a second round of grants.  Applications are still being accepted for regional small businesses, however applications from South East Queensland businesses are now closed.

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Overview of measures in Western Australia 

For general COVID-19 updates and guidelines specific to Western Australia please see the Western Australia State Government COVID-19 page.

Measure: Small business grant/relief and Payroll tax threshold adjustment
Grant of $17.5k to small businesses paying payroll tax for businesses with a payroll between $1m - $4m – with a total of $114m to be spent in additional measures.
$1m payroll tax threshold brought forward by six months to 1 July 2020.

Measure: Support for commercial tenants and landlords
Description: $100 million in land tax relief grants have been given to commercial landlords. Eligible landlords to receive grants equal to 25% of their 2019 – 2020 land tax bill. Supports have also been created for commercial tenants with a freeze on rent increases

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Overview of measures in South Australia

For general COVID-19 updates and guidelines specific to South Australia please see the South Australia State Government COVID-19 page.

Measure: $1 billion Jobs and Rescue package
The South Australian Government has announced a $300m Business and Jobs Support Fund to directly assist individual businesses facing potential collapse due to COVID-19. A $250m Community and Job Supports Fund was also announced to assist community organisations. 

Measure: COVID-19 Support Grant - Round Open
Grants of up to $10,000 are available to eligible not-for-profit community organisations so they can continue to deliver programs during the COVID-19 public health emergency. 

Measure: Mental Health Support COVID-19
To support the mental health of South Australians during this time SA Health have established a Virtual Support Network of services based locally in South Australia.

Measure: Dedicated Coronavirus Website for South Australians
Up-to-date information on COVID-19, measures and support including:

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Overview of measures in Tasmania 

For general COVID-19 updates and guidelines specific to Tasmania please see the Tasmania State Government COVID-19 page.

Measure: Emergency Relief Package
$1m to organisations such as Salvation Army, Red Cross and Rural Business Tasmania to support vulnerable Tasmanians who are self-isolated.

Measure: Tax Relief Measures
The Tasmanian Government has introduced a number of business stimulus measures in response to the impact of Coronavirus. The following measures (including a Commonwealth-funded builder scheme) are being administered by the Commissioner of State Revenue.

Measure: Paid Pandemic Leave
The Pandemic Leave Disaster Payment a lump sum payment for people living in Tasmania who can't earn an income because they must self-isolate, quarantine or care for someone who has COVID-19.

Measure: Dedicated Coronavirus Website for Tasmanians
Department of Premier and Cabinet Website with all up-to-date information on COVID-19, information, measures and stimulus packages including:

Measure: Premier’s Economic and Social Recovery Advisory Council (PESRAC)
Premier’s Economic and Social Recovery Advisory Council to provide advice to the Premier on strategies and initiatives to support the short to medium, and the longer-term recovery from COVID-19.

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Overview of measures in the Australian Capital Territory 

For general COVID-19 updates and guidelines specific to the Australian Capital Territory please see the ACT Government COVID-19 page.

Measure: Payroll tax waiver
All businesses whose operations were directly affected by restrictions and prohibitions as part of the COVID-19 public health response may be eligible to receive a payroll tax waiver from April to September 2020. Businesses that are unable, or essentially unable, to trade due to COVID-19 health related restrictions may be eligible for a further payroll tax waiver from October to December 2020. Businesses will need to complete a simple online application form on the ACT Revenue Office website to confirm their eligibility.

Measure: Payroll tax deferral
All ACT businesses with Australia-wide wages of up to $10 million can defer their 2020-21 payroll tax, interest free until 1 July 2022. Businesses will need to confirm if they are eligible.

Measure: Commercial general rates rebate
Businesses with properties with an average unimproved value <$2m will be entitled to a $2,622 credit on their FY19/20 general rates bill. Applied automatically to quarter four. Businesses who have paid in full are eligible for a refund.

Measure: Small businesses rebate
Small businesses will receive a $750 rebate on their next electricity bill.

Measure: Community Support Package
$7m package to provide food relief and support for vulnerable members of the community and meet increased service demand for emergency relief.

Measure: Commercial tenancy relief 
The government has developed a scheme that provides relief for business tenants and owner-operated commercial properties.

Measure: Infection control training  
New nationally recognised infection control training is available from 5 June for workers in customer facing roles to help them understand how to minimise the risk of COVID-19 spreading.

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Overview of measures in the Northern Territory 

For general COVID-19 updates and guidelines specific to the Northern Territory please see the Northern Territory Government COVID-19 page.

Measure: Payroll tax concession
Payroll tax exemption for hiring Territory employees has been extended to 30 June 2021.

Measure: Business improvement grant
Businesses investing in permanent physical improvements of $10,000 will be able to access a $10,000 grant, followed by an additional $10,000

Measure: Business improvement scheme
$20m for business upgrades. Businesses may be entitled to an initial $10k grant for upgrades, plus a further $10k in matched contribution. Upgrades must be purchased from an eligible territory businesses.

Measure: Immediate Works Grant
$5m in grants for not-for-profit and community engagements to engage local businesses for repairs, renovation and upgrades to their facilities. First $50k will be paid as a grant and a further amount, up to $50k, in matched contributions.

Measure: Government fees and charges increase freeze
Any regular increases on government fees and charges, including electricity costs, will be put on hold.

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Please note: this list is not exhaustive and is correct as at 22 October 2020.