Have your say on the NDIS Participant Service Guarantee


The Australian Government is inviting people with a disability, and their carers, families and supporters, to have their say on a review into National Disability Insurance Scheme (NDIS) processes that will cut red tape and wait times for NDIS participants.

The review will focus on how we can make NDIS processes simpler, quicker and more straight-forward, and remove barriers to positive participant experiences with the NDIS.

Importantly, the review will lead to the development of a new NDIS Participant Service Guarantee to improve participants’ experiences with the NDIS.

A particular focus will be on improving processes for children and participants needing specialist disability accommodation, assistive technology, or other services requiring a quote or further approval. The new Guarantee will be in place from 1 July 2020.

The Guarantee will set new standards for the time it takes for key steps in the NDIS process. This means there will be shorter, agreed timeframes for people to get their access decision, to have their NDIS plan approved and to have their plan reviewed.

People with disability and their families, carers and supporters are encouraged to have their say on how NDIS processes could be improved and what is important to include in the Guarantee.

You can get involved by making a written submission, completing the online survey or participating in a face-to-face workshops, which will be held around Australia.

The consultations will be open, inclusive and accessible for all members of the community.

Details about how to participate in the consultation, as well as accessible resources to help people take part, are available at www.engage.dss.gov.au.