Indigenous-owned business providing culturally appropriate services under the NDIS

William and Marjorie Tatipata, founders and owners of XtremeCARE Australia

XtremeCARE Australia is a new, growing, Indigenous-owned business providing services to Aboriginal and Torres Strait Islander people and non-Indigenous people with disability.

Their work addresses a key concern that providers face under the National Disability Insurance Scheme (NDIS): a lack of culturally appropriate services for culturally diverse groups.

Queensland-based XtremeCARE Australia is showing the way forward. The organisation provides Plan Management and Support Coordination, and has more than 150 participants in the Gold Coast, Brisbane, Torres Straits, Cape York and Gulf Regions.

Benefiting from NDIS opportunities

The company’s founders and owners, William and Marjorie Tatipata, said their business model in thriving.

“XtremeCARE has grown to a staff of 12 in the last 18 months. Some of our staff bring valuable qualifications and experience in disability services and mental health and will do a great job supporting a range of clients,” William and Marjorie Tatipata said.

“The NDIS is a great opportunity and a much better way of delivering services because everyone gets a piece of the funding and decisions are determined by individual participants, not organisations.”

The Tatipatas are passionate about helping the NDIS work well within the protocols of Aboriginal and Torres Strait Islander communities.

William and Marjorie have plenty of experience in this area. William identifies as both Aboriginal and Torres Strait Islander, growing up on Thursday Island before moving to Cairns. Marjorie is a Yuin woman from Nowra on the South Coast of New South Wales. Their combined experience has helped their business succeed in South East Queensland and expand to the remote areas of the Torres Straits and Cape York regions.

William and Marjorie developed a deep understanding of the gap in service provision in remote areas, due mainly to the geographical constraints between communities and providers.

“XtremeCARE Australia has been developed to ‘bridge the gap’ by providing an integrated care management solution and a new service approach that delivers value-for-money services to rural and remote communities,” said the couple.

“In remote areas you have to work with what you have in the community. Our team has a real passion and we’re good at listening and being innovative and creative to support participants and families. A lack of services such as daily care and household maintenance in remote areas can be a great opportunity for our mob.”

The business is receiving weekly referrals for its services up in the Cape York and Torres Straits. They employ local staff, who are connected to the participants and their community through culture and language, and helping them to manage their own caseloads and work hours.

Working from experience

William and Marjorie are personally and professionally invested in care because their son Will Junior has disability.

“We have so much experience in the disability sector, especially the high and complex needs area, and have made so many contacts and networks over the years,” they said.

“We both worked in the government system and saw many families struggling to get support under the old block-funded system, which was restricted and inflexible.

“Under the NDIS, we can tailor Will Junior’s care needs around him and around our family, lifestyle and culture. We want to assist other families to do this so they can make their lives easier too.”

Support resources

Check out XtremeCARE Australia’s website here.