Learn about improving service quality in disability support work: Workforce Capability Framework

Service quality is key for NDIS participants receiving supports and for workers providing that support. Finding ways to improve this service quality, avenues for feedback and ways to enhance areas such as supervision, training and recruitment is important to participants, providers and workers.

The NDIS Quality and Safeguards Commission has released the Workforce Capability Framework (the Framework) to improve the quality of support for NDIS participants and assist with managing workforce. The Framework is available online and is interactive, with downloadable templates, guides and resources that can help workers plan their next career step or support potential workers understand what a role in the care and support sector could look like.

Workers, providers and participants can start using the Framework tools and guides now to improve the quality of supports they provide or receive. This can be through workforce planning and management or recruitment, through to providing feedback, supervising or training workers.

In particular, workers can explore:

  • Potential career pathways and options
  • How they may be supervised or access training opportunities
  • What a career in disability support or a different role may look like.

Providers and participants can learn about:

  • Workforce planning and management
  • How to recruit workers using a capability-based approach
  • ‘What good looks like’ in the delivery of services
  • Ways to give feedback, supervise workers or source training options.

Take a tour, with this animation explainer: NDIS Workforce Capability Framework for workers - YouTube

What is the Workforce Capability Framework?

The NDIS Workforce Capability Framework (the Framework) is online, with supporting tools, guides and resources that can help providers and workers meet the needs of NDIS participants.

The Framework describes the capabilities and/or skills that workers should demonstrate. It also links to guides, tools, resources and templates which help workers explore what it means to be a disability support worker.

The tools and guides can help workers or potential workers understand the different career pathways in the care and support sector, with general guidance on different career and training opportunities provided.

The Self-Assessment Tool for Potential Workers can help potential workers understand if they may be a good fit for a role, with general guidance and suggestions provided. The Career Options Guide explains the different ways to expand or grow a career within the sector, with real scenarios.

Check out the NDIS Commission’s top five tips for workers or potential workers in this article.