Resources for service providers on Coronavirus (COVID-19)


Person speaking over teleconference using a laptop

During the Coronavirus (COVID-19) pandemic, we understand that the priority for every service provider is on the health and safety of their employees and clients. This is a challenging time for business, and there are several support packages available.

The Australian Government and state and territory agencies are regularly releasing updated information detailing the best-practice examples of how to stay healthy, keep the community safe and still provide services to clients. You can stay informed through www.australia.gov.au, which is the central source for all the latest Coronavirus news, updates and advice from government agencies across Australia.

Understand Coronavirus infection prevention and control

  • The Australian Government Department of Health has developed a 30-minute online training module on infection control measures. The module covers the fundamentals of infection prevention and control for Coronavirus, including how to identify symptoms and how you can protect yourself and your workforce. Please share this module with your colleagues, workforce and service provider networks.
  • The Department of Health has also developed a webinar on Coronavirus preparedness for in-home and community aged care. This webinar (https://publish.viostream.com/app/s-n3f4rpt) is also relevant to all providers and workers in the disability sector. Further information can be obtained by contacting the Department of Health through the Coronavirus Health Information Line on 1800 020 080.
  • To play your part in prevention and control, you can also download the Australian Government’s “Coronavirus Australia” app in the Apple App Store or Google Play store.

Where can I go for assistance?

  • Governments across Australia have announced stimulus packages for businesses with a range of measures to minimise the impact of Coronavirus. You can find a list of some of the government measures for organisations in the disability and aged care sectors here.
  • Information specifically for NDIS providers and disability support workers is available on the NDIS Quality and Safeguards Commission website, ndiscommission.gov.au. This includes provider obligations, how to reduce the risk to clients and staff, and links to updates and resources.
  • There is a free Australian Government Disability Information Line to provide information and referrals to people with disability who need help because of Coronavirus. The helpline can help families, carers, support workers and services, too. You can contact the helpline on 1800 643 787.

How can I plan for continuity through this uncertain time?

  • The Community Services Industry Alliance (CSIA) has developed a suite of business continuity planning tools to support organisations accelerate their Coronavirus planning and preparation.
  • The Person-Centered Emergency Preparedness Tool is a comprehensive document designed to help providers and their clients prepare a strategy for dealing with the changing environmental factors caused by the ongoing Coronavirus response.
  • Further information on government measures related to business continuity can be found here.

How can I support my workforce?

  • If you are experiencing high demand or have workers who are unable to work because of illness or caring responsibilities, and need to access more workers for your organisation, you can find resources on finding support workers on the NDIS website.
  • If you are considering downsizing your workforce, the Department of Education, Skills and Employment has resources to support employers transition to a new structure smoothly.
  • Further information on government measures related to workforce can be found here.

What are my responsibilities as a service provider?

  • NDIS providers are required to notify the NDIS Quality and Safeguards Commission (NQSC) about any change in operations because of the impact of coronavirus. This includes an impact on a participant or one of your workers being diagnosed with the virus. You can notify the NQSC by emailing registrations@ndiscommission.gov.au or calling 1800 035 544. For further information please see the NQSC’s website here.

Contact us for further information and support

  • For further information or support, please contact your local Regional Coordinator or reach out to the BLCW Program at info@blcwprogram.com.au 
  • If you are a recipient of Transition Assistance Funding and believe Coronavirus will impact your ability to fulfil the requirements under your agreement, please refer to the Transition Assistance Page for more details on what to do.