Train your workforce


Worker in training at a table


There are a range of resources available to disability service providers for support with workforce training. Training can equip your workforce with skills to help your business grow, while also taking advantage of new technology and work practices. Training can also help create a more stable workforce for your business by creating career pathways – turning jobs into rewarding careers.

Training can be informal or self-directed and can include on-the-job training, coaching, and professional development programs that focus on building the attributes and abilities to establish caring relationships with people receiving disability supports. Formal training qualifications, such as Vocational Education and Training (VET) qualifications, are also available.

Advantages of having a well-trained workforce 
While appropriate training can help your workforce become proficient in providing support to people with disability, it can also create benefits for your business. A well-trained workforce supports the growth of your business by tapping into the latest sector knowledge and technology and enhancing the skill set of your workers. Having workers with the right personal attributes and the ability to establish empathetic relationships is important for people receiving disability supports and can impact participant decision-making. Some training programs will focus on these soft skills, such as building personal relationships and overcoming unconscious bias. 

Informal training resources
Informal training can include on-the-job training or coaching, self-study, reading articles, or participating in forums. Informal training can also help your workers share best practices, new developments and support each other in a rapidly changing environment.

  • The carecareers website provides jobs, careers advice and courses. You will be able to explore various training options for your workforce and leverage tools, including a Disability Career Planner and Career Quiz.
  • The National Disability Practitioners created a Learning Hub that offers a suite of resources for personal and professional growth. Depending on learning style, resources include webinars, live webinars and online learning.
  • The National Disability Service’s Learn and Develop provides a range of solutions focused on Learning and Organisational Development designed to support capacity building and ongoing professional development of the disability workforce. Resources include workshops and e-learning modules and programs.

Formal training certificates
Formal training can help ensure your workers hold all the skills necessary to deliver high-quality services and creates career-pathways. Nationally recognised training is available from a range of Registered Training Organisations (RTOs) across Australia.

NDIS workers looking to upskill may wish to consider a Certificate III in Individual Support or a Certificate III in Health Support Services.

Government training programs
The Department of Education and Training offers a range of training programs to support providers and their workforce including, but not limited to, the following:

  • The myskills website is the national directory of vocational education and training organisations and courses. You will find career information pages and industry pages to illustrate the breadth of opportunity that a Vocational Education and Training (VET) qualification can provide.
  • Australian Apprenticeship Support Network: The network delivers targeted advice and support at all points of the apprenticeship cycle – from pre-commencement to completion – to help ensure employers and apprentices make well informed decisions and remain engaged in the apprenticeship relationship to completion.
  • VET Student Loans: VET Student Loans (VSL) replaced VET FEE-HELP on 1 January 2017. VSL offers income contingent loans to eligible students studying Diploma level and above VET qualifications. Eligible students enrolled with an approved provider are entitled for loans up to a capped amount, dependent on their program of study.
  • Skills Checkpoint for Older Workers: The program helps ensure older workers who need some assistance to stay in the workplace receive targeted support.

Support resources
Connect with a Boosting the Local Care Workforce Regional Coordinator to receive localised support and help in identifying professional development and training opportunities in your area.